Last updated: November 9, 2026
This policy describes what information the Memories app collects, how it is used, and the choices you have. By using the app, you agree to the practices described here.
1. Who we are and how to contact us
Memories is an iPhone app with two separate parts: a local workspace for the facts you keep on your device, and an optional online community. For privacy questions, contact memoriesiosfeedback@memoryash.com.
2. The two parts of Memories
The local workspace. Memories reads the messages you keep in the local workspace on this iPhone to find facts worth keeping — addresses, decisions, debts, dates, rules and logins. That reading happens in the app, on the device in your hand. Those facts stay in the app's local storage and are not uploaded by the community client.
The online community. If you sign in with Apple or email, you create a community account. The community supports profiles, people discovery, a public feed and one-to-one messages. Community content is handled by our service and messages are delivered through Tencent IM.
3. Information we collect
Account information
When you sign in with Apple, Apple returns your name and an email address (if you choose to share it), plus a stable Apple user identifier. We use these to create and secure your community account.
If you sign in with email instead, we receive the email address and verify the password you enter. The password is sent over HTTPS to the account service for verification and is not stored on the device or retained for another purpose. A verification step may create or restore your community account.
Community profile
You may add a display name, age, gender, introduction and avatar. These are visible to other members you interact with.
Community content
We store the public moments and photos you post, your one-to-one messages, reports you send, the accounts you block and the related moderation records. Messages and photos are delivered through Tencent IM.
Technical information
We use a community user ID, an installation/device identifier, the IP address and basic network information of your connection, and — if you enable notifications — an Apple push token. We use this information to run the account, deliver messages, prevent abuse and send the alerts you asked for.
Local workspace
Facts extracted from messages in the local workspace are stored on this iPhone. They are not part of your online community account.
4. How we use information
- to create and secure your community account;
- to show your profile, feed and conversations to the people you choose to interact with;
- to deliver messages and notifications;
- to review reports, enforce the Community Guidelines and prevent abuse;
- to respond to support and data-rights requests;
- to maintain and improve the reliability of the service.
5. What we do not collect
We do not collect your phone contact list, your precise location or your browsing history. We do not track your activity across other apps or websites. Memories ships no analytics SDK, no advertising identifier and no advertising network. We do not sell your personal information.
People discovery and the distance filter work from the information in community profiles and broad, non-precise indicators rather than your precise location. The Contacts list shows other community members you have connected with; it does not read the contacts stored on your phone.
6. How information is shared
We share information only as needed to run the service:
- Service providers. Hosting and infrastructure providers process community data on our behalf. Tencent IM delivers real-time messages. Apple handles Sign in with Apple, push delivery and App Store purchases. These providers are restricted from using the information for their own purposes, and we require them to protect it at a level no less protective than the safeguards described in this policy.
- Other members. Your profile, public moments and messages are shown to the people you interact with. Public moments are designed to be visible to the community.
- Legal and safety. We may disclose information when required by law, or when necessary to protect the rights, safety or security of Memories, its members or the public.
We do not sell personal information.
7. Retention and deletion
Community account data is kept while your account is active. You can delete your online account at any time from Me → Delete online account. When deletion is confirmed, we remove your profile and community content from our systems within a reasonable period, except where retention is required by law or necessary for security and abuse prevention.
Messages you sent to another member may remain in that member's conversation history. The local Memories workspace is separate: it stays on your device until you remove it or delete the app. Deleting your online account does not delete the local workspace.
If you back up your iPhone to iCloud, the app's local storage may be included in that backup under your Apple ID. That backup is between you and Apple; we cannot read it.
8. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, restrict or port the personal information we hold about you. You can exercise many of these choices in the app, or contact memoriesiosfeedback@memoryash.com. We may need to verify that you own the account before acting on a request.
You can turn off optional features such as notifications in the app or in iOS Settings. You can use the local workspace without creating an account by choosing Continue on this device.
California residents
If you live in California, you have the right to know the categories of personal information we collect and how they are used and shared, and to request access to or deletion of your personal information. You also have the right not to be discriminated against for exercising these rights. We do not sell or share your personal information for cross-context advertising, so there is no opt-out you need to set. You can make a request through the app or by contacting memoriesiosfeedback@memoryash.com.
9. International transfers
Community data may be processed in countries other than the one where you live. Where required, we use appropriate safeguards for those transfers. The local workspace never leaves your device.
10. Security
We use reasonable technical measures designed to protect information. Community traffic uses an encrypted transport, and direct messages are delivered through Tencent IM. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
11. Children
Memories is for adults 18 and over. We do not knowingly collect personal information from anyone under 18. If we learn that an account belongs to someone under 18, we will remove it promptly.
12. Changes to this policy
We may revise this policy from time to time. The updated version will be posted here with a new date. Material changes will be clearly noted when they take effect.
13. Contact
Privacy questions and data-rights requests: memoriesiosfeedback@memoryash.com.
The local workspace stays on your iPhone. Signing out returns you to the welcome screen; choose Continue on this device to keep using the local workspace.